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Live Webcast Replay

Using Emotional Intelligence to Communicate Effectively


Total Credits: 2 including 2 General

Average Rating:
Not yet rated
Competency/Category:
Communication |  Employee & Labor Relations |  Leadership & Navigation |  Relationship Management
Faculty:
Sarah J. Gibson
Course Level:
All Levels
License:
Access for 30 day(s) after program date.

Please Note: Programs with a ☾ insignia begin after 5pm or air on the weekend.

Description

We've all had it happen. You say something, and what you say is misinterpreted and blown out of proportion. We've found ourselves frustrated and angry and discouraged. During this session, we'll explore the role of emotional intelligence in improving your communication and interactions. Specifically, we’ll identify four main communication preferences to help you simplify interactions in an effective and clear manner. You'll learn more about your own style and the styles of your teammates and the ways these styles clash and complement one another. Finally, and most importantly, we'll discuss things you can do to be more emotionally intelligent and effective across communication styles.

Basic Course Information

Learning Objectives Participants will be able to: *Explain the four-parts to Emotional Intelligence *Identify their primary communication style *List clues people about their style *Provide the main communication need based on someone's style *Identify 3 ways they can be more effective with people of other styles
Major Subjects *The four-part Emotional Intelligence Model *The difference between perception and behavior *The behaviors of different styles *The communication needs of different styles *Ways to read other styles and preferences *Styles under conflict *Ways to adapt to be more effective with other styles

Course Materials

Faculty

Sarah J. Gibson Related seminars and products: 5


Sarah J. Gibson, Certified Speaking Professional, speaks, trains and consults with organizations who want to be better at what they do. Sarah is the founder of Accent Learning and Consulting, a firm focused on enabling teams to have conversations that matter so people can thrive.
Sarah’s unique ability to articulate the underlying patterns and concerns holding teams back, makes her a much sought-after speaker and leadership consultant. Sarah’s specialty is giving teams tools and language, so they can create environments where a culture of trust and accountability can thrive.
Among the many tools Sarah provides, her book, Geezer. Punk. Whatever. has been used by individuals and organizations to navigate the impact of generational differences in the workplace. 
Sarah has worked with hundreds of organizations, leaders and individual team members across a variety of industries throughout the world.  
Beyond her corporate experiences, Sarah has also taught for the University of Wisconsin-Madison evening MBA program and as an adjunct instructor at Madison College, UW-Whitewater and North Dakota State University.
Sarah holds a master’s degree from North Dakota State University.


Dates

Mon, Mar 02, 2020 - 09:00a to 11:02a CST
Tue, Mar 17, 2020 - 11:00a to 01:02p CDT
Wed, Apr 01, 2020 - 09:00a to 11:02a CDT
Thu, Apr 16, 2020 - 09:00a to 11:02a CDT
Fri, May 01, 2020 - 01:00p to 03:02p CDT
Sat, May 16, 2020 - 09:00a to 11:02a CDT
Mon, Jun 01, 2020 - 09:00a to 11:02a CDT
Mon, Jun 15, 2020 - 01:00p to 03:02p CDT
Tue, Jun 30, 2020 - 09:00a to 11:02a CDT
Wed, Jul 15, 2020 - 09:00a to 11:02a CDT
Thu, Jul 30, 2020 - 09:00a to 11:02a CDT
Fri, Aug 14, 2020 - 11:00a to 01:02p CDT
Thu, Aug 27, 2020 - 05:00p to 07:02p CDT
Sat, Sep 12, 2020 - 09:00a to 11:02a CDT
Mon, Sep 28, 2020 - 09:00a to 11:02a CDT
Tue, Oct 13, 2020 - 09:00a to 11:02a CDT
Wed, Oct 28, 2020 - 09:00a to 11:02a CDT
Thu, Nov 12, 2020 - 09:00a to 11:02a CST
Mon, Nov 30, 2020 - 09:00a to 11:02a CST
Sat, Dec 12, 2020 - 09:00a to 11:02a CST
Tue, Dec 29, 2020 - 11:00a to 01:02p CST

Additional Info

Basic Course Information

Advanced Preparation None
Course Developer Sarah Gibson
Designed For Any employee who wants to improve communication with team or clients
Prerequisites None

Additional Information

Complaint Resolution Policy Please contact Jessica Vieira with any complaints at jessica.vieira@acpen.com, (617-519-6790).
Course Registration Requirements Online Registration
Instructional Delivery Method Group Internet Based
Refund/Cancellation Policy Please contact the HREN help desk 1-877-602-9877 or help@HREducationNetwork.com if you wish to cancel your attendance for a previously purchased webcast and are requesting a refund or transfer.

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