Giving Feedback That Delivers Results & Navigating Difficult Conversations
Total Credits: 1 including 1 General
- Average Rating:
- 2
- Competency/Category:
- Communication | Leadership & Navigation | Relationship Management
- Faculty:
- Jill Schiefelbein
- Course Level:
- All Levels
- License:
Description
Being a leader often requires having difficult conversations and negotiating the boundaries of relationships and organizational needs. Navigating conversations where one person wants another to change behavior can be quite tricky. How do you do this in the most effective way, without making it personal, and in a way that simultaneously gets buy-in and results in direct action? In this session, we'll uncover a handful of strategies to drive results with your communication.
Basic Course Information
Learning Objectives- How to keep feedback discussions from getting heated or personal
Major Subjects
- leadership
- communication
- performance
Course Materials
| Important CE Recertification Credit Information (0.47 MB) | Available after Purchase | ||
| Giving Feedback Slides (1.9 MB) | 12 Pages | Available after Purchase |
Faculty
Jill Schiefelbein Related Seminars and Products
Jill Schiefelbein is an award-winning entrepreneur, author, and communication strategist. She taught business communication at Arizona State University for 11 years before venturing into entrepreneurship. Jill’s business, The Dynamic Communicator®, helps organizations navigate the physical and digital communication spaces to attract customers, increase sales, and lead more impactful teams. Her latest book, Dynamic Communication: 27 Strategies to Grow, Lead, and Manage Your Business hit stores March 2017. Jill is currently pursuing her doctorate degree at the University of South Florida's Muma College of Business, where she's studying the impact of artificially intelligent video avatars in the customer experience lifecycle in business-to-business sales--an exciting new field of study at the intersections of synthetic media, communication, and relational commerce.
Additional Info
Basic Course Information
Advanced Preparation NoneCourse Developer Jill Schiefelbein
Designed For Anyone responsible for providing feedback in the workplace
Prerequisites None
Additional Information
Complaint Resolution Policy Please contact Jessica Vieira with any complaints at jessica.vieira@acpen.com, (617-519-6790).Course Registration Requirements Online Registration
Instructional Delivery Method Group Internet Based
Refund/Cancellation Policy Please contact the HREN help desk 1-877-602-9877 or help@HREducationNetwork.com if you wish to cancel your attendance for a previously purchased webcast and are requesting a refund or transfer.
HRCI Accreditation Information HR Education Network is a recognized provider of recertification credits. HR Certification Institute® pre-approved this program for 1 HR (Business) credit towards aPHRTM, PHR®, PHRca®, SPHR®, GPHR®, PHRiTM and SPHRiTM recertification.
SHRM Accreditation Information HR Education Network is recognized by SHRM to offer SHRM-CP or SHRM-SCP professional development credits (PDCs). This program is valid for 1 PDC. For more information about certification or recertification, please visit shrmcertification.org.
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